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Returns & refunds
We want you to receive what you ordered. Here is how returns and refunds work at ConsoleVaults — plain steps, clear windows.
Not as described / damaged in transit
Contact us within 48 hours of delivery with clear photos (item, packing, and any damage). We will offer a refund, replacement, or partial credit once we confirm the issue. Return shipping for our error is covered by us.
How to request a return or refund
- Go to Contact
- Include order number, reason, and photos if relevant
- Wait for return instructions / address before posting the parcel
- After we receive and inspect the item, refunds go to the original payment method
Refund timing
Approved refunds are usually processed within 3–5 business days after we receive the returned item (or immediately if no return is needed). PayPal and card processors may take additional time to show the credit.
Non-returnable
- Change of mind / buyer’s remorse (unused items without a defect or misdescription)
- Items marked final sale or “for parts / not working” (unless misdescribed)
- Items damaged by the buyer after delivery
- Missing accessories that were listed as included, without photos at delivery